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Garantie

Support

Alhambra warrants its instruments to be free from defects in materials and for a period of (3) three years from the date of purchase by the original retail purchaser.

This guarantee applies only to products purchased and serviced within the United States of America through an Authorized Dealer. Warranties outside the USA are as defined by the Authorized Dealer for your country or region, and may vary from the above in terms and/or length.

This product is distributed through a network of authorized distributors and dealers identified by an "Authorized Dealer" decal or plaque. The Authorized Dealer where the instrument was purchased will act as the agent of Manufacturer and will be responsible for handling all claims under this guarantee in accordance with Manufacturer's direction. A proof of purchase or sales receipt must accompany all requests for guarantee coverage.

This guarantee is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners.

Alhambra SL will, at its sole discretion, repair the defect or replace the instrument with a model of similar specification and value that does not exceed the original purchase price of the instrument. This guarantee covers the cost of both labor and materials on any repair deemed necessary. Alhambra reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. In the unlikely event that the instrument is destroyed, lost or damaged beyond repair, while in the possession of Alhambra SL for repair, Alhambra SL will replace that instrument with one of the same or most similar style of a value not in excess of the original purchase price. Any insurance covering the instrument, including but not limited to collector's value insurance, must be carried by owner at owner's expense.

The guarantee does not cover:

  1. Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.

  2. Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.

  3. The subjective issue of tonal characteristics.

  4. Shipping damages of any kind.

  5. Any instrument that has been subjected to extremes of humidity or temperature.

  6. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damages to or discoloration of the instrument finish for any reason).

  7. Any instrument that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.

  8. Any factory installed electronics after a period of one (I) year following the original date of purchase.

  9. Cracking, discoloration or damage of any sort to the finish or plating for any reason.

ALHAMBRA MAKES NO OTHER EXPRESS GUARANTEE OF ANY KIND WHATSOEVER. ALL IMPLIED, WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS GUARANTEE ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS GUARANTEE.

Alhambra shall not be lilable for any special, indirect consequential, incidental or other similar damages suffered by the purchaser or any third party, including, without limitation. Damages for loss of profits or business or damages resulting from use or performance of the instrument, whether in contract or in tort, even if Alhambra or its authorized representative has been advised of the possibility of such damages, and Alhambra shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.

To obtain guarantee assistance, the instrument must be aken to the authorized dealer were the instrument was purchased with a copy of the proof of sales . All shipping and insurance, including any perceived "collector" value, are the sole responsibility of the original purchaser.

Buyer must return the instrument through the Authorized Dealer to Manufacturer at Buyer's expense for shipping both to and from Manufacturer.

Upon arrival at the Alhambra designated facility, a determination will be made whether the defect is covered under the terms of the guarantee. If the repair is covered under the terms of the guarantee, it will be repaired at no cost to the original purchaser. If the repair is not covered under guarantee, an estimate of the cost of the repair to the original purchaser will be given.